PAPERLESS

We are building a future without paper. In 2021, Dubai government will go completely paper-free, eliminating more than 1 billion pieces of paper used for government transactions every year. Working across government departments, our integrated framework marks another major step towards making Dubai a smart city of the future and improving happiness levels for staff and citizens alike – saving time, resources and the environment.
PAPERLESS

Strategy

“DUBAI GOVERNMENT WILL ISSUE ITS LAST PAPER TRANSACTION IN 2021, WE’VE INSTRUCTED SMART DUBAI OFFICE TO OVERSEE THIS GOAL” - His Highness Sheikh Hamdan Bin Mohammed Al Maktoum during Smart Dubai’s Future Now Event, April 16 2017

As a fully paperless government, 100 % of internal and customer transactions will be digitized from 2021. That means government will no longer issue or ask for paper documents across all of its operations.

As part of this transition process, we will focus on implementing the necessary technology to enable paper-free transactions. We will also create an legal framework to address digital procedures and will overcome any cultural and customary barriers in the move away from paper.

By eliminating the 1 billion pieces of paper used by the government each year, we could save enough money to feed 4 million children, prevent 130,000 trees from being cut down, and save 40 hours of productivity to give people more time to spend doing what they love.

OTHER INITIATIVES

Explainable
Explainable

<ul> <li>Process explainability</li> <li>Outcomes explainability</li> <li>Explainability in non-technical terms</li> <li>Channels of explanation</li> </ul>

Transparent
Transparent

<ul> <li>Identifiable by humans</li> <li>Traceability of cause of harm</li> <li>Auditability by public</li> </ul>

Accountable
Accountable

<ul> <li>Apportionment of accountabilities</li> <li>Accountable measures for mitigating risks</li> <li>Appeals procedures and contingency plans</li> </ul>

Fair
Fair

<ul> <li>Demographic fairness</li> <li>Fairness in design</li> <li>Fairness in data</li> <li>Fairness in algorithms</li> <li>Fairness in outcomes</li> </ul>