September 2017

Dubai launches Service 1 Government Centre for seamless services

Source: Emirates 24|7

Sheikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has launched“Service 1”, a smart government service centre equipped artificial intelligence assistants and smart robots to provide over 100 smart for Dubai residents.

Service 1 unifies 14 government entity services under one roof, providing smart access to more than 100 government services from the Ministry of Interior, Sheikh Zayed Housing programme, Emirates Post Group, Ministry of Human Resources and Emiratization, Ministry of Infrastructure Development, Ministry of Culture and Knowledge Development, Ministry of Climate Change and Environment and Telecommunications Regulatory Authority.

The centre aims to expedite and centralize access to core government services increase convenience for residents by reducing visits to a single stop. Service 1 will also allow residents to design their own government service experience to focus on their specific needs and goals by deploying the latest technology advancements for personalized service delivery.

During the launch, H.H. Sheikh Mohammad emphasised that Service 1 will deliver all services in one visit through a single portal. Service 1 will also be an open testbed for innovating and improving government service delivery, His Highness said. “The centre will be a lab for testing all development suggestions proposed by the public. It will feature a platform that bring the public and government together so as to discuss ideas on daily basis. Service 1 is just the beginning for many centers, steps and innovations to come.”

Sheikh Mohammad concluded saying by emphasizing continued attention to people’s happiness as the core of the Dubai’s smart city strategy. “We want the customer to discover a different, comfortable, flexible and welcoming atmosphere at our service centres where they can complete all services in a single visit, made possible by smart technology.”

Khaleej Times