June 2016

AED 4.3 Billion Savings for Dubai Government from Smart Services over 12 years

Smart Dubai Government (SDG) announced that shared smart services have enabled Dubai Government to make a total savings of AED 4.3 billion since the inception of the services in 2003. The results were part of a comprehensive, six-month study conducted by an international, third party vendor to uncover the impact of SDG’s services and the benefits they have brought to the Government of Dubai.

“Since 2003, we have been committed to delivering impactful smart services for the Government of Dubai, in line with the vision of Vice President and Prime Minister of the UAE and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum to make Dubai a global benchmark for smart government. For the first time, we can quantify the benefits that we are delivering to the government due to enhanced efficiency; greater agility and higher responsiveness in government services,” said Wesam Lootah, CEO of Smart Dubai Government.

“The results of this report are further evidence of our ongoing commitment to ensuring the most efficient government, in line with our mandate to deliver world-class smart services and infrastructure as the technology arm of the Smart Dubai Office,” he added.

The report analysed the Smart Dubai Government service portfolio, expenditure reports and projected cost savings to determine the cost-to-savings ratio for the Government of Dubai as a result of shared smart government services.

The report found that the Government of Dubai has saved AED 5.6 for every AED 1 spent by Smart Dubai Government since its inception. The report also identifies an average saving of AED 358 million per year for the government over 12 years, resulting from SDG services.

In 2015, SDG saved the Dubai Government an average of AED 35.5 million every month. The Dubai Government saved AED 4.2 for every AED 1 spent by SDG in 2015: the highest cost-to-savings ratio of all time, and a growth of 20% over the previous year.

The report identified savings in hardware and software installation and maintenance costs, as well as savings to daily operations and personnel costs. Savings are identified across all business categories, demonstrating the value-add of SDG connected and shared services for all government partners.

“Smart Dubai Government is able to provide 70% of a government entity’s department services from day 1. Our service portfolio drives significant benefits for the whole government — from increased cap-ex efficiency; to removing redundancies; to reduced carbon footprints resulting from shared services. Smart government services also contribute to increased employee efficiency; improved asset management and drastically reduced maintenance costs. Through smart technology, we are empowering an agile and connected government to meet the future of Dubai,” said the CEO of Smart Dubai Government.

Total savings were calculated across four Smart Dubai Government service categories: Infrastructure management; Government Resource Planning (GRP) services; Smart Services; and the annual GITEX event.

Government Resource Planning contributed the most significant savings to the Dubai Government, accounting for over AED 1.2 billion saved over 12 years. GRP services include daily business support services such as Finance, HR, Procurement and Asset Management.

Infrastructure Management saw the highest cost-to-savings ratio, saving the government AED 5.2 for every AED 1 spent on network services; cloud services; data and disaster recovery; and communication support services.

Smart Services — including the award-winning DubaiNow application; the secure single-sign-on digital ID service MyID; and the seamless digital payment platform ePay — have contributed an additional AED 443 million in savings to the Dubai government over 12 years.

Dubai government savings from SDG smart services have been growing at a rate of 6% per year. Significant increases are expected as more government entities adopt smart services, in line with Dubai’s smart city transformation, led by the Smart Dubai Office.

In line with the vision of Smart Dubai, Smart Dubai Government will also soon be extending its service portfolio to the whole city, with cost savings and benefits expected to increase significantly for all constituents.

The Smart Dubai Government Shared Services Impact Report was compiled by IBM.

About Smart Dubai Government

Smart Dubai Government Establishment (also known as Smart Dubai Gov or SDG) is the technology arm of Smart Dubai, a city-wide initiative to transform Dubai into the world’s smartest and happiest city. Coming under the umbrella of the Smart Dubai Office (SDO), our vision is to ‘make Dubai the happiest city on Earth.’ SDG officially directs and supervises the implementation of electronic and smart transformation in Dubai Government.

Our mission is to ‘deliver world-class smart services and infrastructure to create happiness’. Our visionary leader HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai equates technology to a building block towards an extraordinary quality of life; so technology is not our end goal. Together with our partners in Smart Dubai, we are moving forward on our journey to create sustained citizen, resident and visitor happiness.

As part of our mandate, SDG is entrusted with many tasks and powers including: proposing the general strategy of the smart government; overseeing smart transformation processes at the level of government entities; reviewing government entities' plans and budgets related to smart transformation, IT, smart services and infrastructure; and proposing the legislation necessary for easing the smart transformation process. 

SDG has been pioneering smart city solutions from the year 2000, when it was launched under the name of Dubai eGovernment. HH Sheikh Mohammed Bin Rashid Al Maktoum, changed the name to Dubai Smart Government Department in June 2013 in line with his initiative to transform to an era of smart government. In November 2015, HH Sheikh Mohammed issued another law making us an establishment and a further rebranding in March 2016 resulted in our new brand identity and logo.

SDG is led by H.E Wesam Al Abbas Lootah, CEO of SDG under the leadership of Her Excellency Dr. Aisha Bin Bishr Director General of the Smat Dubai Office. The entire team of SDG is working towards fulfilling the vision of HH Sheikh Mohammed Bin Rashid Al Maktoum, in his capacity as Ruler of Dubai, to transform Dubai into the world’s smartest and happiest city. 

Media contact: Sumaia Khalifa bin Hammed

About Smart Dubai

Smart Dubai is anchored in the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, to make Dubai the happiest city on earth.

Collaborating with private sector and government partners, Smart Dubai is the government office charged with facilitating Dubai’s citywide smart transformation, to empower, deliver and promote an efficient, seamless, safe and impactful city experience for residents and visitors.

Smart Dubai is committed to a collaborative and agile approach to Dubai’s smart city transformation, empowering strategic partnerships with the public and private sector and academia to design and implement services and elevate citywide through leadership, in line with its mission to make Dubai the happiest city on earth through technology innovation.

Media contact:
Noora Al Suwaidi