February 2017


H.E Dr.Aisha bin Bishr, Director General, Smart Dubai Office, represented the Smart Dubai Initiative in an international gathering of city leaders at The World Government Summit earlier this month. Organised by the Prime Minister’s Office, The World Government Summit is a global platform dedicated to shaping the future of government worldwide. Each year, the Summit sets the agenda for the next generation of governments with a focus on how they can harness innovation and technology to solve universal challenges facing humanity.

Speaking on Smart Dubai’s happiness-centric approach to smart city transformation, H.E Dr.Aisha bin Bishr commented, “Dubai is in the midst of an ambitious, citywide transformation powered by smart technology. Valuing these opportunities, through the World Government Summit, we wish to share our learnings and experiences with global peers in order to raise happiness levels across the globe.”

Reflecting on the event, H.E. Dr. Aisha bin Bishr said: “The World Government Summit was an opportunity to meet global city leaders in an open forum where we could learn from each other, share challenges and solutions, and collectively work towards a smarter and happier future for our cities. Events such as the World Government Summit are necessary to ensure we are consistently assisting each other in order to create more efficient, seamless, safe and impactful city experiences for everyone.” Dr. Aisha Bin Bishr added.

During the event, H.E. Dr. Aisha Bin Bishr shared Dubai’s experience of implementing the world’s first Happiness Meter, which measures happiness levels at every customer interaction touchpoint. Till date the Happiness Meter has been installed at over a 1,000 touchpoints and collected over 6 million votes from the city, resulting in a 90% Happiness Level in 2016.

Chaired by H.E Hussain Nasser Lootah, Director General, Dubai Municipality, Dr. Aisha Bin Bishr also participated in a Mayors Panel with the city leaders from Sao Paolo, Brazi; Lyon, France; Houston, USA and Rabat, Morroco, to further discuss smart city strategies. Dr. Aisha Bin Bishr highlighted that with technologies such as Artificial Intelligence and Blockchain that are successfully tested and available for all to use, it is time for city leaders to implement these technologies city wide helping raise standards of living leading to happier citizens. Dr.Aisha also stressed the importance of an agile and collaborative approach to city transformation, supporting impactful decision making through a rich partnership network from the public and the private sector. Dr.Aisha concluded her presentation reiterating the fact that technology is merely a tool to Dubai’s smart city transformation, while raising happiness levels of the city’s residents and visitors is the ultimate goal.