Executive Summary

This is a dynamic Smart City Benchmark Report to identify global best practices in context of Dubai

This is a dynamic executive report built to evaluate global research, select exemplary cities, extract and rank best practices and identify opportunities for Dubai’s smart city initiative. Some key trends and highlights follow.
  1. COMPLEXITY The benchmarked cities have encountered considerable challenges to deploy city wide smart city programs, the complexity and timelines of such endeavours should not be underestimated.

  2. COLLABORATION OF STAKEHOLDERS Smart Cities cannot be delivered by one entity alone, collaboration is essential between government, private sector, vendors and associations. Furthermore, most initiatives will require collaboration between vendors.

  3. PILOTING Test beds are essential for the most innovative initiatives, before they are rolled out city wide.

  4. REGULAR SMART CITY COMMUNITY INTERACTION As the relatively new topic of Smart City matures, it is essential to continue to gain knowledge from the experiences of cities world wide.

  5. SMART DIMENSION COVERAGE No city has implemented initiatives within all 7 dimensions. Most cities looking at two or three dimensions related to their top priorities. Leading Dimensions for Top 10 Cities were Smart ICT infrastructure, Smart Environment and Smart Living. Smart Economy, Smart People and Smart Governance dimensions had very few Best Practices within the top 10 cities. This confirms the strategy of Smart Dubai with Smart Economy being an opportunity to lead.

  6. FINANCING MODEL AND PPP In leading cities there is usually a partnership model between the public and private sectors in terms of investing in Services, Innovation Labs and Interactive Content (Smart Education, Smart Healthcare and Smart Entertainment etc.).

  1. INFRASTRUCTURE Most Best Practices encountered are within Infrastructure and around broadband and wireless networks, public clouds, IoT Infrastructure (Sensors etc.)

  2. DATA Open Data and Data Orchestration in the City appears to be a young but growing field. Of the few best practices around Data in the top 10 cities, New York leads the way with an overall plan around opening and sharing data, while several other cities outside this group have also made this a priority.

  3. SERVICES/APPS There is a focus on traffic and transportation, health, city info and citizen interactive services.

  4. INTERACTIVE CHANNELS The benchmarks have not revealed a city with an end-to-end unified interactive channels strategy and implementation (i.e. Omni Channel Customer Support via Web / Smart Device / Call Centre / Public Realm etc.). Most cities appear to be focused on revamping their web services and extending them to smart devices.

  5. INTEGRATED OPERATION CENTERS Surprisingly IOC do not appear to be uniformly deployed across the top 10 cities that are benchmarked, while several cities outside this group have made it a priority.

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